Family medicine
Your routine appointment for anything that is new, worrying, or has not settled on its own. Twenty-five minutes with a clinician who keeps your record.
- From
- £95
- Length
- 25 minutes
- Wait
- Same or next working day
Open now · same-day appointments
Primary care that tells you what happens next.
Three neighbourhood clinics in London. Appointments long enough to take a proper history, with a named clinician who keeps your record — and a written plan before you leave.
No membership fee. Every price published before you book.
18 min
Median consultation length last quarter. The ten-minute appointment is an administrative convenience, not a clinical standard.
- Same day
- Urgent appointments, every weekday
- 3 clinics
- Riverside, Northgate and Eastfield
- 18 min
- Median consultation, not 8
- Since 2009
- Independently owned and run
Start here
What do you need?
Pick what sounds closest. Every service page tells you what the appointment involves, how long it takes and what it costs — before you book.
Paediatrics
Appointments for children from birth to sixteen, in a clinic with a door on the waiting room and clinicians who examine children well.
- From
- £110
- Length
- 30 minutes
- Wait
- Same day for unwell children
Women's health
Menopause, contraception, periods and pelvic health, with appointments long enough to take an actual history rather than a summary of one.
- From
- £165
- Length
- 45 minutes for a first visit
- Wait
- Within a week
Long-term conditions
Structured reviews for diabetes, blood pressure, asthma, thyroid and heart disease — as one appointment that covers everything, not five that each cover a little.
- From
- £180
- Length
- 50 minutes
- Wait
- Within two weeks
Diagnostics & labs
Bloods, ECGs, ultrasound and swabs on site at Riverside, with results explained by the clinician who ordered them.
- From
- £45
- Length
- 10 minutes for phlebotomy
- Wait
- Walk-in from 07:30, Monday to Friday
Video consultations
A full appointment with your own clinician, by video, for the many problems that do not need you to be in the room — and an honest answer when yours does.
- From
- £70
- Length
- 20 minutes
- Wait
- Same day, including 07:30 and 19:00 slots
Physiotherapy
Direct-access assessment and rehabilitation for backs, necks, shoulders and knees. No GP referral needed, and usually no scan either.
- From
- £95
- Length
- 45 minutes for a first assessment
- Wait
- Within 3 working days
Mental health
Thirty-minute first appointments for anxiety, low mood, burnout and sleep, with a clinician who can prescribe, refer and keep seeing you.
- From
- £120
- Length
- 30 minutes for a first visit
- Wait
- Within 5 working days
Nothing matched that. Tell us what you need and we will point you to the right appointment — including when the answer is that you do not need us.
How an appointment works
The same four steps, every time.
Most of the anxiety around seeing a doctor is not about the diagnosis. It is about not knowing what the next hour will involve. So we publish it.
- 1
You book a named clinician
2 minutes onlineNot a pool, not a slot with "GP" written on it. You see who is available, and if you have been here before your previous clinicians are listed first.
- 2
We read about you before you arrive
3 minutesA short form goes to your clinician in advance. It is the reason the appointment can start with you rather than with us catching up on your record.
- 3
A consultation with time in it
25–45 minutesTwenty-five minutes as standard, forty for a first visit. Long enough that you are not editing your own symptoms to fit the clock.
- 4
A written plan, the same day
Same dayWhat we think is going on, what we are doing, what should change and by when, and what would mean you need to come back sooner.
If we think you do not need us, we will say so.
Plenty of appointments end with reassurance and no prescription. That is a legitimate outcome, and we would rather give you the twenty-five minutes it takes to be sure of it.
Who you will see
Clinicians, not a rota
Everyone here holds their own list. You can book the same person each time, and most of our patients do.
Accepting patients
Accepting patients
Accepting patients
Accepting patients
Where we are
Three clinics across London
Each one does something the others do not. Opening hours update live, so the badge on each card is accurate right now.
Open
Riverside Clinic
Our main site and the only one with on-site phlebotomy and imaging. Most first appointments and all same-day urgent slots are held here.
Closed
Northgate Clinic
A smaller, quieter site built around families and long-term conditions, with a dedicated children's waiting room and our widest evening cover.
Closed
Eastfield Clinic
Our newest site, in a converted print works. Home to physiotherapy, the travel clinic, and most of our video consulting rooms.
Journal
Written by the people who treat you
Practical health writing, reviewed and dated. No sponsored content, and no supplements for sale at the end.
Everyday health
Hay fever: start three weeks before you think you need to
Most people begin treatment when symptoms arrive, which is the point at which it works least well. The timing matters more than the brand.
Dr James Hollis · GP Partner
Prevention
The supplements worth the money, and the ones worth stopping
Most of the supplement aisle does nothing for most people. A short, honest list of what has evidence behind it and what does not.
Ruth Calloway · Clinical Pharmacist
Children
A child with a temperature: what we actually look at
The number on the thermometer is one of the least useful pieces of information. Here is what clinicians assess instead, and what should bring you in.
Dr Daniel Mensah · GP & Lead for Paediatrics
How quickly can I be seen?
Urgent appointments are available the same weekday at Riverside, and we hold that capacity back rather than releasing it for routine booking. Routine appointments are usually next working day. Physiotherapy is within three working days and the women's health clinic is within a week.
Can I choose which clinician I see?
Yes. The booking page lists named clinicians with real availability, and if you have been seen here before your previous clinicians appear first. Continuity genuinely improves outcomes, so we make it the easy option rather than a special request.
What if I need longer than the standard appointment?
Say so when you book and we will give you a double slot. First appointments are already longer than follow-ups — forty minutes for family medicine, forty-five for women's health and physiotherapy.
Do you run late?
Sometimes, and when we do it is usually because someone before you needed more time than was booked. We will tell you at reception if we are running more than fifteen minutes behind so you can decide whether to wait, and one day that person will be you.
How do I cancel or move an appointment?
Through the link in your confirmation email, or by phone. We ask for twenty-four hours' notice. Cancellations inside twenty-four hours are charged at half the appointment fee, waived in genuine emergencies without requiring you to prove anything.
Can I bring someone with me?
Always, and for some appointments we actively encourage it. Interpreters can be arranged with forty-eight hours' notice at no cost to you — please ask rather than relying on a family member to translate clinical information.