Long-term conditions
Structured reviews for diabetes, blood pressure, asthma, thyroid and heart disease — as one appointment that covers everything, not five that each cover a little.
- From
- £180
- Length
- 50 minutes
- Wait
- Within two weeks
Family medicine
Your routine appointment for anything that is new, worrying, or has not settled on its own. Twenty-five minutes with a clinician who keeps your record.
- Appointment length
- 25 minutes
- From
- £95
- Typical wait
- Same or next working day
First appointments are 40 minutes and £140. Follow-ups within six weeks of a first visit are £70.
Most of general practice is not dramatic. It is a sore shoulder that has lasted six weeks, a mole that looks different, a cough after a cold, tiredness that is either nothing or is the first sign of something. The clinical skill is in telling those apart, and that skill needs time and a record.
This is the appointment to book when you do not know which appointment to book. If it turns out you need physiotherapy, or a blood test, or a forty-five minute menopause consultation, we will arrange it from here — often on the same visit.
What we will not do
We will not prescribe an antibiotic to end a conversation. We will not order a scan because it feels like doing something. And we will not tell you a result is “fine” without telling you what was actually measured.
If we think the right answer is that nothing needs doing, we will say so, and we will tell you what would change our mind.
This appointment is for
- Something new that you want assessed properly rather than guessed at
- A problem that has not resolved in the time you expected it to
- A second opinion on something you have already been seen about
- Sorting out several small things in one sitting, instead of four appointments
Step by step
What actually happens
From booking to follow-up, with how long each part takes. No stage of this is a surprise.
- 1
You book, and you choose who you see
2 minutes onlineBooking shows you the actual clinicians with actual free slots, not a pool. If you have seen someone here before, their name is listed first.
- 2
A short form before you arrive
3 minutesSix questions about why you are coming. It is read before your appointment, which is the only reason the appointment can be about you rather than about catching up.
- 3
The consultation
25 minutesTwenty-five minutes. The first part is you talking without being redirected. Examination if it is useful, and we will say what we are looking for and why.
- 4
A plan you leave with
Same daySaid out loud, then written to you the same day — what we think is going on, what we are doing about it, what should change and by when, and what would mean you need to come back sooner.
- 5
Follow-up, if it is needed
Booked on the dayIf we have started something that needs reviewing, we book the review before you leave rather than asking you to remember to call.
Can I see the same clinician every time?
Yes, and we would prefer it. Continuity is one of the few things in general practice with genuinely strong evidence behind it. When you book, your previous clinicians are listed first. If they have no suitable slot, you will be told that rather than quietly moved.
What if 25 minutes is not enough?
Tell us when you book and we will give you a double slot. It is better to plan for forty-five minutes than to be hurried through two problems in twenty-five. First appointments are forty minutes as standard.
Do I need to be registered to be seen?
No. You can book a one-off appointment as a visiting patient at the same price. Registering simply means we hold your record, can issue repeat prescriptions, and can offer you continuity.
Will you write to my NHS GP?
Only with your explicit consent, and we will ask each time rather than assuming. Where something needs to be on your NHS record — a new diagnosis, a medication change — we will usually recommend it and explain why.
What happens if you think I need a specialist?
We refer directly, privately or on the NHS, and we tell you the honest waiting time for both. We will also tell you when we think a referral would not change anything.
You might also need
Diagnostics & labs
Bloods, ECGs, ultrasound and swabs on site at Riverside, with results explained by the clinician who ordered them.
- From
- £45
- Length
- 10 minutes for phlebotomy
- Wait
- Walk-in from 07:30, Monday to Friday
Video consultations
A full appointment with your own clinician, by video, for the many problems that do not need you to be in the room — and an honest answer when yours does.
- From
- £70
- Length
- 20 minutes
- Wait
- Same day, including 07:30 and 19:00 slots