Accepting patients
About
An argument about the ten-minute appointment
Wrenfield has been independently owned since 2009. It was started because the standard consultation length is an administrative convenience that has been mistaken for a clinical standard — and nearly everything we do follows from disagreeing with that.
How we work
Four decisions that shape everything else
Time is the intervention
Almost every failure of primary care traces back to an appointment that was too short for the problem. Our median consultation last quarter was eighteen minutes. We publish that figure because it is the one that matters.
Continuity by default
Booking surfaces the clinicians you have seen before, first. Continuity has better evidence behind it than most things we prescribe, and it is the first thing a throughput-optimised practice loses.
You get the numbers
Results come with the actual values and reference ranges, not a verdict of “normal”. Notes are written on the assumption you will read them, which we think makes them better notes.
Fewer things, done properly
We do not sell screening packages, whole-body scans or supplements. Where the evidence says an intervention does not help, we say so, even when it would be easy to charge for it.
History
How we got here
2009
Dr Amara Okonjo opens the practice in two rooms above a sail-maker’s workshop on Wharf Lane, with one list and one part-time receptionist.
2014
Dr James Hollis joins as a partner. Riverside takes the building next door and the minor surgery list starts.
2017
Northgate opens, built around families and long-term conditions. Fifty-minute reviews become standard rather than exceptional.
2021
Eastfield opens in a disused print works, bringing physiotherapy, the travel clinic and dedicated video consulting rooms.
2026
Three clinics, nineteen staff, and the same argument about the ten-minute appointment.
The team
Nineteen people, eight of whom you will meet
Accepting patients
Accepting patients
Accepting patients
Regulation and governance
Registered with the Care Quality Commission · Provider ID 1-2048851762. Every clinician here is registered with their professional body, and we publish those registration numbers on each profile so you can check them.
Significant events and complaints are reviewed at a monthly clinical governance meeting. We publish an annual summary of complaints received and what changed as a result, which is not a requirement and is, we think, the most useful thing we publish.
Independently owned
Wrenfield has no private equity investment and no corporate parent. The partners are the clinicians who work here. That is why there is no pressure to hit an appointment target and nothing to sell you on the way out.