For patients
Everything before the appointment
How registering works, what a first visit involves, what to bring and what it costs. If something here is unclear, that is a fault in this page — tell us and we will fix it.
Register as a patient
Ten minutes online. You can book an appointment before your records arrive.
Fees & insurance
Every price, what is included, and which insurers we are recognised by.
Forms & documents
New patient forms, consent forms and requests for records.
Questions
Appointments, records, privacy and the things people ask most.
Your first visit
What the first appointment involves
- 1
Register, or do not
10 minutes onlineYou can book a one-off appointment as a visiting patient at exactly the same price. Registering only matters if you want us to hold your record, issue repeat prescriptions and offer continuity.
- 2
Bring four things
Photo ID, a list of your medication with doses, anything relevant from previous care, and the question you most want answered. The last one gets forgotten more often than the first three.
- 3
Arrive ten minutes early, once
10 minutesOnly for your first visit, so reception can take your details. After that, arriving at your appointment time is genuinely fine.
- 4
A forty-minute first appointment
40 minutesLonger than a follow-up, because the first history is the one everything else is built on. Your clinician will usually come out and collect you themselves.
- 5
A written plan, the same day
Same dayIn the patient portal before the end of the day, including anything we agreed, anything we are waiting on, and what should prompt you to come back.
Do I have to register to be seen?
No. You can book a one-off appointment as a visiting patient at the same price. Registering means we hold your record, can issue repeat prescriptions, and can offer continuity with a named clinician.
Does registering here affect my NHS GP?
Not at all. Private primary care sits alongside NHS registration rather than replacing it, and we would generally advise keeping your NHS practice. You remain entitled to NHS care exactly as before.
What do I need to bring to a first appointment?
Photo identification, a list of any medication you take including doses, and anything relevant from previous care — discharge letters, recent results, scan reports. If you have none of that, come anyway.
How long does registering take?
The form takes about ten minutes online. We ask for a summary of your medical history, which you can request from your NHS practice at no cost. You can book an appointment before that history arrives.
Can I register my whole family?
Yes, including children, under one household record if you prefer. Siblings seen in the same visit are charged at a reduced rate. Young people over thirteen have their own confidential record.
Can I register if I live outside London?
Yes. There is no catchment area. A number of our patients use video consultations as their main contact and come to Riverside only when something needs examining.