Fees & insurance
Every price, published
There is no membership fee and no registration fee. You pay for appointments you have. Anything chargeable that comes up during a visit is quoted to you in the room, before it happens.
Appointments
| Service | Length | Typical wait | From |
|---|---|---|---|
| Family medicineFirst appointments are 40 minutes and £140. Follow-ups within six weeks of a first visit are £70. | 25 minutes | Same or next working day | £95 |
| PaediatricsUnder-fives clinic on Wednesday mornings is £85. Siblings seen in the same visit are £55 each. | 30 minutes | Same day for unwell children | £110 |
| Women's healthFollow-ups are 25 minutes at £95. Coil or implant fitting is £290 including the device and a six-week check. | 45 minutes for a first visit | Within a week | £165 |
| Long-term conditionsIncludes the bloods taken beforehand and the written plan. Interim reviews are 25 minutes at £95. | 50 minutes | Within two weeks | £180 |
| Diagnostics & labsPhlebotomy is £45 plus the cost of the assays requested. A full blood count, kidney, liver, thyroid and lipid panel together is £130. | 10 minutes for phlebotomy | Walk-in from 07:30, Monday to Friday | £45 |
| Video consultationsIf we decide within the first five minutes that you need to be seen in person, the call is not charged. | 20 minutes | Same day, including 07:30 and 19:00 slots | £70 |
| PhysiotherapyFollow-ups are 30 minutes at £70. Blocks of six follow-ups are £360. | 45 minutes for a first assessment | Within 3 working days | £95 |
| Mental healthFollow-ups are 25 minutes at £95. We do not charge for the first follow-up after starting or changing medication. | 30 minutes for a first visit | Within 5 working days | £120 |
Tests, procedures and documents
| Item | Price |
|---|---|
| Phlebotomy (blood draw)Plus the cost of the assays requested | £45 |
| Full blood count, kidney, liver, thyroid and lipidsTaken together | £130 |
| ECGReported same day | £75 |
| 24-hour blood pressure monitoringIncludes fitting and the report | £140 |
| SpirometryWith reversibility testing where indicated | £95 |
| UltrasoundTuesdays and Fridays at Riverside | From £210 |
| Coil or implant fittingIncludes the device and the six-week check | £290 |
| Minor surgeryQuoted after assessment, before anything is booked | From £320 |
| Travel vaccinationsPer vaccine; consultation £45 | From £55 |
| Private prescriptionYou pay the pharmacy for the medication itself | No charge |
| Medical report or letterQuoted before we start | From £90 |
| Copy of your recordsProvided within one month | No charge |
Insurance
We are recognised by the insurers below and will invoice them directly where your policy allows it. Check two things before you book: your excess, and whether your policy requires a GP referral first. Where an insurer declines or only partly settles a claim, the balance is payable by you.
- Bupa
- AXA Health
- Aviva
- Vitality
- WPA
- Cigna
- Allianz
- Healix
We issue a fully itemised invoice with procedure codes for every visit, which is what insurers and employers need in order to reimburse you.
Why there is no membership
Membership models work out worst for the people who need care least often, and they create a quiet incentive to see you more than necessary. Charging per appointment means an appointment you do not need is a cost to you and no benefit to us — which is the right way round.
Book an appointmentQuestions about fees
Do I pay per appointment or by membership?
Per appointment. We do not run a membership scheme, because they tend to work out badly for the people who need care least often and create an incentive to see you more than necessary. Every price is published on the fees page.
Are the published prices the final price?
The appointment fee is fixed. Tests, procedures and devices are additional and are quoted before they happen, never afterwards. If a clinician recommends something chargeable during your visit, they will tell you the cost in the room.
Do you take insurance?
We are recognised by the major UK insurers including Bupa, AXA Health, Aviva, Vitality and WPA. Check your policy for the excess and any requirement for a referral before booking. We invoice insurers directly where the policy allows it.
Can I claim back the cost?
We issue a full itemised invoice with procedure codes for every visit, which is what insurers and employers need. Ask at reception or request it later through the portal.
What does a prescription cost?
There is no charge for writing a private prescription. You pay the pharmacy for the medication itself at its private price, which for most common drugs is less than an NHS prescription charge and for some is considerably more. We will tell you which.
Is anything free?
The first follow-up after starting or changing mental health medication, and a video consultation that we convert to an in-person appointment within the first five minutes. Both exist because charging for them would create the wrong incentive.